Get in Touch With Us

Got a question about one of the offshore poker sites we cover, spotted something that needs updating, or just want to tell us what we got right or wrong? This page is for exactly that. Below is how to reach us, what kinds of messages we handle, and what happens once you send one.

The Best Way to Reach the Team

Email is the most reliable route to us. Send your message to [email protected] and a real person will read it — we do not run a bot-only inbox. Tell us upfront what your message is about (a review correction, a general question, a partnership enquiry) so we can route it to the right person and avoid back-and-forth.

We aim to reply within two working days. During busier periods it can take a little longer, but every message gets a response.

What You Can Contact Us About

• Site accuracy — If a bonus figure, licensing detail, or feature listed for any of the operators we cover — including Coinpoker, Bovada, Stake, Ignition, Americas Card Room, Black Chip Poker, Ya Poker, BC Poker, Betonline, or Jack Poker — looks out of date, let us know. Offshore operators change terms often, and we would rather correct it fast than leave it stale.
• General questions — Not sure how a welcome bonus's playthrough requirement works, or which sites currently accept players from your state? Ask directly and we will point you to the relevant page or explain in plain terms.
• Feedback on our rankings — If you play regularly on any of the sites we list and think our ranking or write-up misses something, we want to hear it. Reader input helps sharpen future reviews.
• Partnership and editorial enquiries — If you represent an operator or a relevant organization and want to discuss working with us, introduce yourself and outline the enquiry clearly.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message. We can point you to appropriate support, and you can also reach the National Council on Problem Gambling helpline directly at 1-800-GAMBLER, available around the clock.

What We Can't Help With Directly

We are an independent comparison and review site, not an operator. We cannot process deposits or withdrawals, verify your identity documents, resolve a frozen account, or issue refunds — those requests go to the poker site's own customer support team, which you will typically find within the cashier or help section of the operator's site or app. We can, however, help you understand what a site's terms mean or point you toward our comparison of trusted non-GamStop casinos in the UK if that is closer to what you are looking for.

A Note on How We Work

Our rankings and reviews are informed by publicly available information about licensing, promotions, game variety, and player traffic, and some of the operators listed on this site pay us a commission if you sign up through our links. That relationship never decides where a site ranks — commission does not buy position. If a reader flags something that conflicts with what we have published, we look into it and correct the record where needed.

Online poker for real money carries genuine financial risk, and nothing on this site should be read as a guarantee of winning or a way to solve money problems. Play is intended for adults 21 and older in most regulated states (18+ in a few); if gambling stops being fun or starts to feel out of control, the National Council on Problem Gambling helpline (1-800-GAMBLER) is available for free, confidential support.

Thanks for reading, and for taking the time to reach out. We look forward to hearing from you.